It is very important to us that you experience our products the best way possible and that it arrives in perfect condition. We try our best to accommodate them in a best way with bags, insulated bags for frozen items, to keep it safe and deliver it in perfect conditions It's out of our control any damaged or delayed through couriers.
If your order was damaged or delayed for any reason, please let us know the details and we will analyze every situation individually.
Note: We do not provide replacement, exchange or refund for orders returned to us by the shipping courier or missing products once delivered to the right place. Please ensure to use the correct address and required information. Orders sent to the wrong recipient or location will not be replaced.